- Creative Goods company information (company name and registered office, registration number).
- Contact information that enables the user to communicate quickly and efficiently (e-mail, telephone).
- Essential characteristics of the products (including after-sales services and warranties) and the expiration date of this information.
- Availability of items (every item offered on the website should be delivered within a reasonable time).
- Terms of product delivery (and method, place and time of delivery).
- The prices, which must be clearly and unambiguously determined and make it clear whether they already include taxes and transport charges and other charges, and the period of validity of this information.
- The method of payment and delivery or fulfillment, and the validity period of this information.
- The validity period of the offer.
- The period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c ZVPot; in cases where the consumer does not have a right of withdrawal in accordance with Article 43 of the ZVPot, he/she is explicitly informed about this).
- Explanation of the complaint process, including full details of the contact person or customer service.
- The item marked “What’s new” is a newly added item to the Creative Goods range. With this marking, he will be exposed to a minimum of 14 days and a maximum of 2 months.
- An item marked “Sale” has an additional discounted price compared to the online price valid until the stock of that item is exhausted. The percentage reduction is indicated next to the item.
- An item marked “Currently out of stock” is currently not available. This means that neither the Creative Goods central warehouse nor the supplier is in stock.
- An item marked “Sold out” is no longer available. This means that the item will no longer be available.
- The item marked “Excellent price” allows the buyer to purchase the item at a particularly affordable price according to the online price. A “Recommended” item is recommended by a Creative Goods sales consultant to purchase due to the characteristics of the item and/and the excellent price. A recommendation intended for a wider range of people does not take into account the needs and characteristics of an individual customer, so the purchase decision must be made for themselves by each buyer and Creative Goods assumes no responsibility for it.
- A “Last item” item is the last item in stock at the Creative Goods central warehouse, enabling faster delivery of the item.
- Skinned packaging: The item has the packaging open, but it is impeccably working and perfect. The price is further reduced, the stated warranty period applies.
- Damaged packaging: The item has damaged, incomplete or non-original packaging, but is malfunctioning. The price is further reduced, the stated warranty period applies.
- Damaged item: The item has minor aesthetic damage, may show signs of use and may have damaged packaging. The price is further reduced, the stated warranty period applies.
- Item used: The item has been returned by the customer. It has been used and may have slightly damaged packaging. The price is further reduced, the stated warranty period applies.
- Serviced item: The item has been serviced at an authorized service. The item is flawlessly functioning. The price is further reduced, the stated warranty period applies.
- cash on delivery*
- by transferring to your Creative Goods account account according to quote/proforma invoice**
- by debit or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)* *
* For individual orders, we reserve the right to request payment by transfer to your Creative Goods account according to the offer/pro forma invoice, and the same price will still apply.
**Upon receipt of payment according to the offer/pro forma invoice, the order goes further into the processing process.
At Creative Goods pickup points, it is possible to pay by cash, debit or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners Club – only for holders of new cards). Payment with vouchers is not possible.
When paying by credit card online, in case of cancellation of the order or change of payment method, you inform us on the info@creative-goods.si for crediting the card or refunding the purchase price. Please include the order number in your message.
- The payer (data in the user’s account) must be the same person or organization as the owner of the payment or credit card.
- After confirming receipt of the order, it is not possible to change the content of the order or the final amount of the order, except in exceptional cases with the approval of Creative Goods.
- Select the goods you want to buy and put them in the cart. Go ahead and finish your order. Select the delivery method, provide the delivery address and select the payment method.
- In the Gift card or discount code field, enter the gift card code and confirm by clicking on the “Apply” button. To redeem multiple cards, separate each code with a space or comma.
- When you enter the codes, the value of the gift cards is automatically deducted from the price of your order. The amount remains to be paid.
- Then just place an online order.
Within one online order, we allow you to use multiple gift cards and promotional codes simultaneously, while a discount code can only be entered by one. You can easily enter all of the above during the online order by separating individual codes with a space or a comma.
- Select the items you want to buy and put them in your cart. The value of your order must be at least 1 € higher than the value of the discount code. Once you have finished adding items to your cart, proceed by clicking on the button Checkout. Select the delivery method, provide the delivery address and select the payment method.
- In the same step, enter the discount code in the Gift card, promo code or discount code into the field and confirm your entry by clicking on the “Apply” button. In case you want to redeem multiple discount codes at the same time, enter them in the field at the same time and separate them with a comma or space. Then click the “Apply” button.
- Only one discount code can be used to purchase one item. The number of discount codes cannot exceed the number of ordered different items (for example: when ordering 4 items, you can use up to 4 different discount codes at a time).
- When you enter discount codes, the value of the discount codes is automatically deducted from the price of your order in the last step – Order summary. The amount remains that still needs to be paid.
- A discount code is a one-time code, which means you can only use it once.
- The combination of different forms of benefits (discount code, promotional code and bonus) within the same order is not possible.
- Select the items you want to buy and put them in your cart. Once you have finished adding items to your cart, proceed by clicking on the button “Checkout“. Select the delivery method, provide the delivery address and select the payment method.
- In the same step, enter the promotional code, Gift certificate, promotional code or discount code in the field and confirm your entry by clicking on the” Apply” button.
- Only one promo code can be redeemed in each purchase (for example: you can use up to 1 promotional code at a time when ordering 2 items).
- The value of your order must be at least 1 € higher than the value of the promotional discount code.
- In case you want to use a discount code in addition to the promotional code, the number of codes should not exceed the number of ordered different items. Enter the different codes simultaneously in the gift cards, promo code, discount code field and separate them with a comma or space. Then click the “Apply” button.
- When you enter a promotional code, the value of the promo code is automatically deducted from the price of your order in the last step – Order summary. The amount remains that still needs to be paid.
- The combination of different forms of benefits (discount code, promotional code and bonus) within the same order is not possible.
RIGHT TO PARTICIPATE IN THE PRIZE GAME (AND OTHER PRODUCT OR VOUCHER AWARDS)
RULES OF PARTICIPATION IN THE PRIZE CONTEST
ELECTRONIC PRIZE DRAW
OBLIGATIONS OF THE WINNER
PROTECTION OF PERSONAL DATA
PUBLICATION OF THE RULES OF THE CONTEST
1. PLACING THE ORDER
2. ORDER IS PROCESSES / ORDER IS READY FOR DELIVERY
- cash on delivery* (limit of cash payments of up to €420 VAT incl.)
- by transfer to your Creative Goods manager account by quote/pro forma invoice
- by debit or credit card (MasterCard®)
- deferred payment (applies to public and local government organisations and companies that achieve an adequate credit rating).
*For individual orders, we reserve the right to request payment by transfer to your Creative Goods account according to the offer/pro forma invoice, while still applying the same price.
- for goods or services the price of which depends on fluctuations in markets beyond the control of the business and which may occur within the period of withdrawal;
- for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs (customizable 3D prints and art pieces);
- for goods which, by their nature, are unfit for return, perishable or expire rapidly;
- for the service provided, if the business fully performs the contract and the performance of the service has begun on the basis of the consumer’s prior express consent and with the consent to lose the right of withdrawal when the business fully performs it;
- sealed audio or video and computer programs, provided that the consumer has opened a security seal after delivery;
- goods which, by their nature, are inseparably mixed with other objects;
- digital content which is not supplied on a tangible medium, provided that the performance of the service has begun with the consumer’s prior express consent and consent.
WITHDRAWAL OF THE CONSUMER FROM THE CONTRACT FOR ITEMS SOLD IN A SET
MATERIAL ERROR
- eliminate the defect in the goods or
- return part of the amount paid in proportion to the defect,
- or replace defective goods with a new faultless one, or Returns the amount paid.
WHEN IS A MATERIAL DEFECT MATERIAL?
A material defect is material when:
- the item does not possess the characteristics necessary for its normal use or for circulation.
- the item does not have the characteristics necessary for the specific use for which the buyer buys it, but which was known to the seller or should have been known to him,
- the item has no characteristics and qualities that have been explicitly or tacitly agreed or prescribed,
- the seller has handed over an item that does not match the pattern or model, unless the sample or model was shown only for the purpose of notification.
HOW IS THE SUITABILITY OF AN ITEM CHECKED?
HOW IS A MATERIAL DEFECT HANDLED?
COLLECTION OF ITEMS RETURNED FROM THE CONSIDERATION OF WARRANTY OR MATERIAL DEFECT
Items with skinned packaging
TYPE OF DEFECT OF ITEM LABELED OPEN PACKAGING
- Skinned packaging: The item has the packaging open, but it is impeccably working and perfect. The price is further reduced, the stated warranty period applies.
- Damaged packaging: The item has damaged, incomplete or non-original packaging, but is malfunctioning. The price is further reduced, the stated warranty period applies.
- Damaged item: The item has minor aesthetic damage, may show signs of use and may have damaged packaging. The price is further reduced, the stated warranty period applies.
- Item used: The item has been returned by the customer. It has been used and may have slightly damaged packaging. The price is further reduced, the stated warranty period applies.
- Serviced item: The item has been serviced at an authorized service. The item is flawlessly functioning. The price is further reduced, the stated warranty period applies.
- they will be clearly and unambiguously marked as advertising messages,
- the sender of Creative Goods will be clearly visible,
- various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participating in them will also be clearly defined,
- the method of unsubscribing from receiving advertising messages will be clearly presented,
- the user’s desire not to receive advertising messages will be expressly respected by Creative Goods.
Creative Goods advertising messages will be clearly visible and clearly separated from games and competitions.